1. General
This Cancellation Policy describes how customers may cancel services provided by Modern Palace Inc. through https://www.modernsaray.com/.
By purchasing our services, you agree to the terms outlined below.
2. Website Design & Development
Customers may request cancellation of a website design or development project at any time.
If work has not yet started, the project may be canceled without further obligation, subject to our Refund Policy.
If work has already begun, cancellation does not guarantee a refund. Charges may apply for work completed up to the cancellation date.
3. Web Hosting Services
Hosting services may be canceled at any time through the client area or by contacting our support team.
Cancellation requests should be submitted before the next billing date to avoid renewal charges.
Service access may remain active until the end of the current billing period unless otherwise requested.
4. Domain Registration
Domain registrations, renewals, and transfers cannot be canceled once submitted to the domain registry.
Customers who no longer wish to use a domain may choose not to renew it at the end of its registration period.
5. Automatic Renewals
Certain recurring services, including hosting, may renew automatically unless canceled before the renewal date.
Customers are responsible for submitting cancellation requests in advance to prevent automatic renewal.
6. Data Responsibility
Upon cancellation of hosting services, customers are responsible for downloading and backing up all website files, databases, emails, and other data before the service expires.
Modern Palace Inc. is not responsible for data loss after account termination or expiration.
7. Account Termination
We reserve the right to suspend or terminate services if:
- Payments remain overdue.
- The customer violates our Terms of Service.
- Fraudulent, abusive, or illegal activities are detected.
- Continued service presents a security risk.
8. Contact Us
For cancellation requests or questions regarding this policy, please contact:
Modern Palace Inc.
Website: https://www.modernsaray.com/
Email: support@modernsaray.com
